Managing your subscription

You can manage everything about your plan on Plans & billing.

Upgrading

Upgrades take effect immediately. You pay only the prorated difference for the rest of your billing period, and you get the extra credits for the current month right away.

Downgrading or canceling

Downgrades and cancellations take effect at the end of the period you've already paid for. You keep your plan, features and credits until then. After a cancellation your account moves to the Free plan:

• no new monthly credits,
• exports get a watermark and are limited to 720p,
• your credit packs stay yours — they never expire.

We'll email you a few days before a canceled plan ends, in case you change your mind.

Payment methods and invoices

Open Manage billing on the Plans page to update your card, download invoices and see your payment history. Depending on your region, payments are processed by Stripe or Paymob. Paymob plans are prepaid for each period and don't renew automatically.

If a payment fails

We'll email you right away. Your monthly credits are paused until the payment goes through; the card is retried automatically over the next few days. Update your payment method from Manage billing to fix it sooner.

Refunds

Plan fees and credits are generally non-refundable. If you believe you were charged in error, contact support@vidova.ai within 30 days. Credits for failed generations are refunded automatically — see Refunds for failed generations.